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USD/JPY 108.824 17:00 21.08 EUR/USD 1.18240 17:00 21.08 GOLD VS SILVER 75.7628 16:30 21.08 EUR/USD 1.18131 16:30 21.08 USD/JPY 108.980 16:30 21.08 USD/JPY 108.893 16:00 21.08 OIL-OCT17 (BRENT) 51.875 15:30 21.08 GBP/CAD 1.62419 15:00 21.08 OIL-OCT17 (BRENT) 51.885 14:30 21.08 EUR/GBP 0.91423 14:30 21.08 AUD/USD 0.79452 14:15 21.08 GBP/JPY 140.400 14:15 21.08 EUR/USD 1.17966 14:15 21.08 GOLD 1291.884 14:00 21.08 EUR/USD 1.17885 14:00 21.08 OIL-OCT17 (BRENT) 52.285 13:15 21.08 OIL-OCT17 (BRENT) 52.445 13:00 21.08 EUR/RUB 69.485 13:00 21.08 GOLD 1288.490 12:45 21.08 USD/CHF 0.96627 12:00 21.08 GOLD 1287.755 12:00 21.08 GBP/USD 1.28789 12:00 21.08 USD/JPY 109.043 12:00 21.08 AUD/JPY 86.536 11:15 21.08 CAD/JPY 86.664 11:00 21.08 USD/CAD 1.25893 11:00 21.08 USD/CHF 0.96790 10:00 21.08 GBP/USD 1.28761 10:00 21.08 USD/JPY 109.064 09:00 21.08 EUR/USD 1.17409 09:00 21.08

Complaints

At ImperialOptions.com, we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, please let us know. We’ll work with you to put things right and we’ll always try to use your feedback to improve things where we can.

This page lets you know how to go about making a complaint and how to take it further, if you need to. It every aspect of the ImperialOptions.com website and any products and/or services provided.

What to do if you’re not satisfied with our service:

If you’re unhappy with our service, please let us know as soon as you can. We’ll do our best to put things right, so you can carry on enjoying your services again. We’ll also use your feedback to improve our service where we can.

If you have a complaint, we’ve set out our formal internal complaints procedure below. We are fully committed to addressing all complaints, fully and fairly, and in a reasonable timeframe.

Once your complaint has been resolved we ask that you respond via email to state you are happy with the resolution and provide any feedback on the way our complaint was handled.

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If you remain dissatisfied:

When we receive your complaint, we’ll aim to resolve it to your complete satisfaction. If a complaint is not resolved to your satisfaction you can ask to escalate the issue to a manager. A manager may be available to speak to you immediately or they may call you back at a time that suits both of you. In the event that a manager has to call you back, you can help us by letting us know which daytime and evening contact numbers work best for you. If, after speaking to the manager, you feel we have still not dealt with your complaint appropriately, please ask for your complaint to be reviewed by a Senior Manager.

If, after following the process explained above, you are still not happy with the outcome of your complaint, you can refer your complaint to independent adjudication. We ask that you allow up to a maximum of five working weeks, although we aim to resolve all complaints as soon as possible.

Please Send Any Complaints to Complaints@imperialoptions.com